We’re a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. We are both a landlord and a developer, with more than 60,000 existing homes and 8,000 more in our pipeline, and a well-established commercial business from which we reinvest surpluses to support the provision of below market-rent homes across the capital.
Founded in the 1960s to address slum conditions in west London, we’re now one of London’s largest charitable housing associations and a leading advocate and trusted partner to local councils and government, giving Londoners a base and community from which to achieve their potential.
Powered by half a billion pounds of investment through our Better Together strategy, we’re on a mission to improve how we deliver even better quality homes, connections and places for our 130,000 existing residents. Alongside working better together for our residents, we’ll also continue to build and develop new and more affordable homes, so that more people can continue to make London home.
Our strategic priorities
It is only by working better together to address the entirety of the customer experience – the services they receive from us, the quality of our homes and the places in which they live that we will become the truly resident-centric organisation we aim to be.
Developing new homes
We have a development pipeline of more than 8,000 homes and are always looking for new opportunities in the capital, and potential new partners who share our values, approach and objectives.
Our technical, design, planning and delivery teams work with the suppliers on our development frameworks to design high-quality schemes, secure planning consent and appoint and manage contractors. In the 2022/23 fiscal year we achieved 459 starts on site and the same number of completions, with over 60% being affordable housing. Surpluses earned from private sale, market rent and commercial units are recycled into the delivery of affordable homes.