We're on a mission to improve how we deliver even better-quality homes, connections and places for our existing 130,000 residents.
While continuing to add new affordable homes for Londoners is an important part of what we’re here to do, our job starts with looking after our existing residents.
The homes our residents live in need investment. And so, at the heart of our plan is a billion pound improvement programme to modernise our homes to meet the needs of Londoners in the 21st century, and that we and our residents can be proud of.
We also need to be better connected with our residents, with a particular focus on improving complaint handling and customer service.
Finally, we recognise the vital role we can play in building and sustaining communities, so our plan also includes initiatives to shape and sustain shared spaces as well as, with local boroughs, the provision of extensive socio-economic programmes.
How we work - our culture
We have more than 1,500 colleagues, most of whom work at the heart of our communities, building relationships with residents that go beyond bricks and mortar.
We strive to be the best we can, and are committed to working with our residents to ensure that everyone has a safe, secure and good quality home, and access to high standard services delivered in the way that suits them best, whether that’s online or face-to-face.
Everyone who works for us is expected to live up to our values, which should be visible in everything we say and do, whether dealing with residents, colleagues or other customers.
Our values set out what we stand for. They will drive the cultural change we want to see across our organisation and ensure we deliver our Better Together strategic objectives.
Our values
Our values set out what we stand for and should be visible in how we behave when carrying out our work.
We succeed together
Respect, Inclusion, Belonging, Collaboration, Celebration.
By working as one and respecting diverse perspectives, we support each other to consistently deliver better outcomes for our residents and communities.
We keep our word
Responsibility, Integrity, Ownership, Reliability, Trust.
We do what we say we will do, and act with integrity and ownership to build trust and provide the high-quality services people expect from us.
We do better every day
Pride, Learning, Improvement, Innovation, Growth.
We learn from our successes and our mistakes, and are always looking for ways to innovate and improve the way we work and the services we deliver.