Accessibility for all
We apply common sense and work closely with experts in the industry to make sure our website is accessible to all our users. We don't rely on automated tests and where possible, we test our site with real people.
We read documents like the Web Content Accessibility Guidelines 2.0 and use them as the basis for deciding how to make content and functionality accessible to everyone. We aim to perform at the 'AA' rating of the Web Content Accessibility Guidelines and continually work to improve our performance.
As part of this commitment, we've introduced the Recite Me accessibility toolbar on our resident and corporate websites. The toolbar gives users more control over how they access content, including translation, text-to-speech, font customisation and colour contrast options. Find out more information about the toolbar.
Problems using our site?
If you do have problems using our website, please email Notting Hill Genesis and we will try and fix the issue for you.
Why accessibility matters
We feel there is a moral obligation as well as a legal one. Whether you have a visual, hearing or motor impairment, whether you're using out-of-date technology or you don't use JavaScript, we want you to be able to access the information on our site.
If you're experiencing difficulties accessing content online, you may also find the Recite Me toolbar helpful. It can be accessed via the "Recite Me" button in the website header or the green accessibility icon.
The legal bit
The Equality Act states that service providers must not discriminate against disabled people. A website is a service and is therefore covered by this law.
Translating information
The Recite Me accessibility toolbar can help residents access website content in a way that works for them. It offers translation in more than 130 languages, text-to-speech functionality, adjustable text sizes, colour contrast options and other accessibility features.
Please note that translations are automated and may not always be fully accurate. If you're unsure about any information, please contact us for support and clarification.
If you need any information from our website represented in Braille, in a larger font size, in a pictorial version, on CD (or other media) or explained in your own language, please contact your local officer.