Get in touch

If you are an existing customer of Notting Hill Genesis, the quickest and most reliable way to contact us is using My Account.

If you're a journalist, please contact the Communications team on 020 3815 0184 or at (Monday to Friday from 9am to 5pm).

For urgent media requests out of hours, please call 07715 804 999. If we can't answer straight away, please leave a voicemail message and we will get back to you as soon as possible.

If you’re an MP or councillor contacting us on behalf of a constituent, please email so that we can get your query to the correct person as quickly as possible.

For more information about letting your property with us, or to arrange an appointment with one of our negotiators, please email or call us on 020 3815 0408.

Need to talk on the phone? In most circumstances the best person to speak to is your local officer, you can find their phone number in My Account.

You can call our customer service centre at 020 3815 0000. Standard call rates apply.

For emergencies after 5pm, or at weekends and holidays, please call 020 3815 0000.

Our offices


King's Cross

Bruce Kenrick House
2 Killick Street
London, N1 9FL


1 Sussex Place
London, W6 9EA


Frederick Chancellor Building
Victoria Road South
Chelmsford, CM1 1LM